I received a message that my transaction was declined? What should I do?
If you transaction was declined, you will need to contact your credit card institution directly to see why it was declined. The fines and fees will remain on your account.

It is possible that the failed transaction will leave a pending charge on your card. These pre-authorized charges normally clear withing 24 hours. If the failed charge remains beyond that time, contact your credit card issuer.

Show All Answers

1. What is SmartPay?
2. How do I pay my fines or fees online?
3. What forms of payment are accepted for online payments?
4. Is my payment secure?
5. Does the library save my credit card information?
6. Is there a service fee or charge for paying my fines or fees online?
7. Is there a minimum or maximum amount that can be paid online?
8. Can I pay only a portion of the total amount I owe?
9. Will I get a receipt after paying online?
10. I received a message that my transaction was declined? What should I do?
11. I cannot log into the SmartPay site. What should I do?